Frequently Asked Questions

Is Pretty Frank cruelty-free?
You better believe it. Every single Pretty Frank product is Leaping Bunny Certified and only tested on willing humans.

Is your packaging recyclable?
100%. Our glass jars, glass bottles, and lotion bar boxes are accepted anywhere you can recycle. Pretty Frank deodorant sticks, body powder tubes, lip balms, and mini jars are #5. All lids and caps are also #5.

I can’t find what I’m looking for.
Reach out to us at support@heyprettyfrank and we’ll point you in the right direction.

Products

Deodorant

Will Pretty Frank keep me from sweating?
Nope. You’re supposed to sweat – it’s part of your body’s natural detox process. But don’t worry, even though Pretty Frank pit paste isn’t an antiperspirant, it keeps you feelin’ fresh with organic, plant-based powders.

Can I use Pretty Frank Deodorant on my privates?
Sure. Our deodorant is pure enough to put anywhere. Feel free to use it on your bits, your feet, or under your boobs - wherever you need odor protection. Just be sure to patch test beforehand to make sure you're not sensitive to the essential oils in your favorite scent. Unscented is a good option if you are. If you prefer something a bit drier, check out our talc-free body powders.

 

Skin Care

What is Skin Soothing Oil for?
We originally made it to soothe pit irritation or to layer under pit paste and protect skin that’s just a little sensitive.

But, much like Windex in My Big Fat Greek Wedding, we found it can be used for kind of anything. That’s why we offer it in a pump HERE. It makes a great after-shave oil to prevent razor burn, a calming facial oil, a beard oil, or an all-purpose skin soother.

Ingredients

Is Pretty Frank vegan?
Our Baking Soda deodorant sticks and lip balms are made with organic beeswax. Otherwise, if it’s on our site, it’s vegan.

Organic? 
We use organic ingredients whenever possible. But, our products are not certified organic – it's crazy expensive to get, and we’d prefer to spend that money making sure our employees are well taken care of. Plus, some of our ingredients (like baking soda) don't exist in an organic form, and that keeps us from getting an organic certification.

Non-GMO?
Absolutely. When we say no B.S., we mean it.

Gluten-free?
100%. Welcome, gluten-free friends.

Cruelty-free?
You better believe it. Every single Pretty Frank product is Leaping Bunny Certified and only tested on willing humans.

Do you use fragrance?
What are we, insane? We never use synthetic fragrance - even though that means never fulfilling our dreams of making deodorant that smells like birthday cake. Everything we’ve got is scented with pure essential oils only. You’re welcome.

Shipping & Returns

How long does shipping take?
Standard ground shipping is 5-7 business days. International shipping is 12-14 business days. It’s worth the wait, trust us.

I received a wrong/damaged item.
We got you. Snap a picture of the products you got and the packing slip, and send it to us at info@heyprettyfrank.com within 30 days of receipt. Bonus points if there’s a cute doggo in the picture.

I never received my package.
Reach out to your local post office and file a missing package claim. Once you receive a claim number, send it to us at support@heyprettyfrank.com. We’ll take it from there.

• In the event that a package is returned to our facility by the parcel carrier and the shipping address was entered INCORRECTLY, we will either refund the order less the cost of shipping, or ship the products out again after postage is paid by the customer. 

• If a package is returned to our facility by the parcel carrier and the shipping address was entered CORRECTLY, we will replace the package for no additional postage; replacement will be shipped only after the original package returns to our facility, and only in the original shipping method that was selected.

Can I return an item?

We do not offer returns/refunds/exchanges. If you are not completely satisfied with your order, please reach out to support@heyprettyfrank.com and we'd be happy to help find the best solution for you.  

How do I qualify for free shipping?
We offer free shipping on orders that include one of our Kits within the contiguous U.S.

Where do you ship?
We get around. Pretty Frank ships to: United States, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Bermuda, Brazil, Brunei, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, Finland, France, Germany, Greece, Greenland, Grenada, Guatemala, Vatican City, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, St. Kitts & Nevis, St. Lucia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos Islands, Ukraine, United Kingdom, Uruguay, Venezuela, Vietnam, British Virgin Islands, South Korea, Singapore

How soon will I get my order?

ASAP. As soon as you click that purchase button, we start processing your order. Most orders are delivered within 5-7 business days, and you’ll get an email with tracking info once your stuff has been shipped so you can follow it all the way to your doorstep. If you’ve got a question about your order status, please contact us. Here’s some other stuff you should know:

• All our products are handcrafted and produced weekly so our customers get the freshest products. Most orders ship within 2 business days of being placed, but please give us up to 5 business days to package and ship your items once you place the order. We’re real people, not lightning-fast robots. Yet.

• We only ship orders Monday-Friday, and not on national holidays.

• Standard Ground Delivery is handled by FedEx & USPS (United States Postal Service). We’re happy to ship to P.O. Boxes when Standard Ground Delivery is chosen as the shipping method during checkout. All shipments are currently fulfilled from our offices in Austin, Texas. Once a package is picked up by the parcel carrier, depending on order total and selected method of shipping, please allow 5-7 business days for shipping time in the U.S. 48. 

• When choosing "Standard Shipping" please allow for at least 7 to 12 business days shipping time for U.S. Other, Canada and International orders.  

• All orders will ship as they are received; we are unable to hold orders or delay shipment once an order has been placed on our website. 

Wholesale

How can I place a wholesale order?
If you own a brick and mortar store and would like to sell our stuff, please contact wholesale@heyprettyfrank.com.

Why is Pretty Frank priced under MSRP on Amazon?
We do our best to keep our prices on Amazon at MSRP. Trust us, we would love nothing more than to have all our products listed at full retail price all the time. Unfortunately, we must lower them on occasion to keep the buy box out of the hands of unauthorized resellers. While we fight to get these listings removed, the best we can do is to keep our retailers informed of these efforts.

 

Store Policies

We got ‘em. Here they are:

• P3 Pure products are available for purchase online for personal use. Wholesale purchases are not available on pretty-frank.com at this time.

• Sales, offers, and promotions through pretty-frank.com are for P3 Pure customers only and are not available for Wholesale account holders.

• To make a purchase for resale, please contact wholesale@heyprettyfrank.com for more information on how to get approved for a wholesale account to be an approved reseller.

• Our products are NOT available for resale without an approved Wholesale account. Unauthorized resellers will be contacted by P3 Pure, LLC and/or any representative parties to ensure that there is no violation of this policy at any time.

• Order total before taxes and and shipping charges cannot exceed $350 USD on pretty-frank.com.

• Actual product packaging and materials may vary from what is displayed on the website as we continue to improve our options to be able to offer the best products possible. P3 Pure is not responsible for any package variations from what is shown on our website listings.

• As all our ingredients are natural and organic with no additives whatsoever, our products are best if used within 18 months (if left unopened) or 12 months after opening. Please choose your product quantities carefully when purchasing. All our products are handcrafted and therefore are made weekly to ensure that our customers receive the freshest products. As such, we do not stock or sell outdated or expired products. P3 Pure is not liable for product that has expired after it has been received by the customer if it has not been used before the "Best By" date on the product.

• Some of our products are made with ingredients that allow the product to melt at body temperature. During warmer months, these products can get very warm in transit and could melt. P3 Pure is not responsible if a product arrives melted, and in most cases you should be able to stir the product with the included wooden stick, pop the products into the fridge, return back to room temperature, and use as normal. Please note we are not able to replace or refund these items if they melt in transit. All P3 Pure products should be stored at room temperature.

• P3 Pure, LLC reserves the right to modify product offerings and/or pricing at any time.