Frequently Asked Questions
Is Pretty Frank cruelty-free?
You better believe it. Every single Pretty Frank product is Leaping Bunny Certified and only tested on willing humans.
Is your packaging recyclable?
100%. Our glass jars, glass bottles, and lotion bar boxes are accepted anywhere you can recycle. Pretty Frank deodorant sticks, body powder tubes, lip balms, and mini jars are #5. All lids and caps are also #5.
I can’t find what I’m looking for.
Reach out to us at support@heyprettyfrank and we’ll point you in the right direction.
Products
Deodorant
Will Pretty Frank keep me from sweating?
Nope. You’re supposed to sweat – it’s part of your body’s natural detox process. But don’t worry, even though Pretty Frank pit paste isn’t an antiperspirant, it keeps you feelin’ fresh with organic, plant-based powders.
Can I use Pretty Frank Deodorant on my privates?
Sure. Our deodorant is pure enough to put anywhere. Feel free to use it on your bits, your feet, or under your boobs - wherever you need odor protection. Just be sure to patch test beforehand to make sure you're not sensitive to the essential oils in your favorite scent. Unscented is a good option if you are. If you prefer something a bit drier, check out our talc-free body powders.
Skin Care
What is Skin Soothing Oil for?We originally made it to soothe pit irritation or to layer under pit paste and protect skin that’s just a little sensitive.
But, much like Windex in My Big Fat Greek Wedding, we found it can be used for kind of anything. That’s why we offer it in a pump HERE. It makes a great after-shave oil to prevent razor burn, a calming facial oil, a beard oil, or an all-purpose skin soother.
Ingredients
Is Pretty Frank vegan?Our Baking Soda deodorant sticks and lip balms are made with organic beeswax. Otherwise, if it’s on our site, it’s vegan.
Organic?
We use organic ingredients whenever possible. But, our products are not certified organic – it's crazy expensive to get, and we’d prefer to spend that money making sure our employees are well taken care of. Plus, some of our ingredients (like baking soda) don't exist in an organic form, and that keeps us from getting an organic certification.
Non-GMO?
Absolutely. When we say no B.S., we mean it.
Gluten-free?
100%. Welcome, gluten-free friends.
Cruelty-free?
You better believe it. Every single Pretty Frank product is Leaping Bunny Certified and only tested on willing humans.
Do you use fragrance?
What are we, insane? We never use synthetic fragrance - even though that means never fulfilling our dreams of making deodorant that smells like birthday cake. Everything we’ve got is scented with pure essential oils only. You’re welcome.
Shipping & Returns
How long does shipping take?
Standard ground shipping is 5-7 business days. International shipping is 12-14 business days. It’s worth the wait, trust us.
I received a wrong/damaged item.
We got you. Snap a picture of the products you got and the packing slip, and send it to us at info@heyprettyfrank.com within 30 days of receipt. Bonus points if there’s a cute doggo in the picture.
I never received my package.
Reach out to your local post office and file a missing package claim. Once you receive a claim number, send it to us at support@heyprettyfrank.com. We’ll take it from there.
Can I return an item?
Sure! As long as it's unopened and purchased within the last 30 days.
How do I qualify for free shipping?
We offer free shipping on orders that include one of our Kits within the contiguous U.S.
Where do you ship?
We get around. Pretty Frank ships to: United States, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Bermuda, Brazil, Brunei, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, Finland, France, Germany, Greece, Greenland, Grenada, Guatemala, Vatican City, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, St. Kitts & Nevis, St. Lucia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos Islands, Ukraine, United Kingdom, Uruguay, Venezuela, Vietnam, British Virgin Islands, South Korea, Singapore
Wholesale
How can I place a wholesale order?If you own a brick and mortar store and would like to sell our stuff, please contact wholesale@heyprettyfrank.com.
Why is Pretty Frank priced under MSRP on Amazon?
We do our best to keep our prices on Amazon at MSRP. Trust us, we would love nothing more than to have all our products listed at full retail price all the time. Unfortunately, we must lower them on occasion to keep the buy box out of the hands of unauthorized resellers. While we fight to get these listings removed, the best we can do is to keep our retailers informed of these efforts.