Frequently Asked Questions
Is Pretty Frank cruelty-free?
You better believe it. Every single Pretty Frank product is Leaping Bunny Certified and only tested on willing humans.
Is your packaging recyclable?
100%. Our glass jars, glass bottles, and lotion bar boxes are accepted anywhere you can recycle. Pretty Frank deodorant sticks, body powder tubes, lip balms, and mini jars are #5. All lids and caps are also #5.
I can’t find what I’m looking for.
Reach out to us at support@heyprettyfrank and we’ll point you in the right direction.
Products
Deodorant
Will Pretty Frank keep me from sweating?
Nope. You’re supposed to sweat – it’s part of your body’s natural detox process. But don’t worry, even though Pretty Frank pit paste isn’t an antiperspirant, it keeps you feelin’ fresh with organic, plant-based powders.
Do you offer free samples?
We love free stuff as much as anyone, but our goods are too good to just give away. If you’re looking to try before you buy, check out our minis. They’ll last you at least 2 weeks – it’s not free, but at $0.25 a day it’s pretty dang close.
Can I use Pretty Frank Deodorant on my privates?
Yes. Our deodorant is pure enough to put anywhere. Feel free to use it on your bits, your feet, or under your boobs - wherever you need odor protection. If you prefer a drier option, check out our talc-free body powders.
Oral Care
How do I use the Toothpaste Powders?
Wet your toothbrush, sprinkle some powder into the cap, dip your toothbrush in the powder, brush those pearly whites, spit & rise. Ba-da-bing.
Skin Care
What is Primer for?We originally made it to soothe pit irritation or to layer under pit paste and protect skin that’s just a little sensitive.
But, much like Windex in My Big Fat Greek Wedding, we found it can be used for kind of anything. That’s why we also offer it in a pump HERE. It makes a great after-shave oil to prevent razor burn, a calming facial oil, a beard oil, or an all-purpose skin soother.
Ingredients
Is Pretty Frank vegan?Our deodorant sticks and lip balms are made with organic beeswax. Otherwise, if it’s on our site, it’s vegan.
Organic?
We use organic ingredients whenever possible. But, our products are not certified organic – it's crazy expensive to get, and we’d prefer to spend that money making sure our employees are well taken care of. Plus, some of our ingredients (like baking soda) don't exist in an organic form, and that keeps us from getting an organic certification.
Non-GMO?
Absolutely. When we say no B.S., we mean it.
Gluten-free?
100%. Welcome, gluten-free friends.
Cruelty-free?
You better believe it. Every single Pretty Frank product is Leaping Bunny Certified and only tested on willing humans.
Do you use fragrance?
What are we, insane? We never use synthetic fragrance - even though that means never fulfilling our dreams of making deodorant that smells like birthday cake. Everything we’ve got is scented with pure essential oils only. You’re welcome.
Shipping & Returns
How long does shipping take?
Standard ground shipping is 5-7 business days. International shipping is 12-14 business days. It’s worth the wait, trust us.
I received a wrong/damaged item.
We got you. Snap a picture of the products you got and the packing slip, and send it to us at info@heyprettyfrank.com within 30 days of receipt. Bonus points if there’s a cute doggo in the picture.
I never received my package.
Reach out to your local post office and file a missing package claim. Once you receive a claim number, send it to us at support@heyprettyfrank.com. We’ll take it from there.
Can I return an item?
Sure! As long as they’re unopened and purchased within the last 30 days.
How do I qualify for free shipping?
We offer free shipping on orders with a subtotal of $39+ (after any discounts have been applied) within the contiguous U.S. Always.
Where do you ship?
We get around. Pretty Frank ships to: United States, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Bermuda, Brazil, Brunei, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, Finland, France, Germany, Greece, Greenland, Grenada, Guatemala, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saint Kitts And Nevis, Saint Lucia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Kingdom, Uruguay, Venezuela, Vietnam, Virgin Islands, South Korea
Wholesale
How can I place a wholesale order?If you own a brick and mortar store and would like to sell our stuff, please contact wholesale@heyprettyfrank.com.
Why is Pretty Frank priced under MSRP on Amazon?
We do our best to keep our prices on Amazon at MSRP. Trust us, we would love nothing more than to have all our products listed at full retail price all the time. Unfortunately, we must lower them on occasion to keep the buy box out of the hands of unauthorized resellers. While we fight to get these listings removed, the best we can do is to keep our retailers informed of these efforts.