All U.S. Orders Ship Free Through 1/31

Shipping & Returns

Return Policies

Have a question about your order? Contact us.

Do you accept returns or exchanges?

Yep. If you’ve got unopened stuff you ordered on our website that you don’t like, we’ll take it back within 30 days of purchase. Contact us for help. If you’ve got stuff you bought through other retailers, you’ll need to get in touch with them directly.

Please note that we’re unable to offer refunds on shipping costs. Expedited shipping options will be available upon request for additional postage fees.

Unopened? How am I supposed to know I don’t like it until I open it?

We get it – trying new stuff is fun. That’s why we recommend starting with a trial size of our pit pastes before you buy a full-size product that may or may not be a good fit your body chemistry. And hey, we’re always on hand to help you find the product that’s best for you. Contact us or drop us a line at support@heyprettyfrank.com for information and advice on formulas, scents, detox issues, or just to say hi. We’re always down to chat.

Shipping Policies

How soon will I get my order?

ASAP. As soon as you click that purchase button, we start processing your order. Most orders are delivered within 5-7 business days, and you’ll get an email with tracking info once your stuff has been shipped so you can follow it all the way to your doorstep. If you’ve got a question about your order status, please contact us. Here’s some other stuff you should know:

My order should have qualified for free shipping, but I was still charged.

Yikes! Orders with SUBTOTAL $39.00 or more after any discounts are applied qualify for free Standard Ground Shipping within the U.S. Free shipping is not calculated based on the value of the carted items, and applicable state sales tax does not apply toward the qualifying subtotal. Expedited shipping options are excluded from this offer and will incur additional cost.

My package has been marked “delivered” but I never received it. 

As we are not responsible for any transit issues that may arise due to the parcel carriers once packages have left our facility, we’re unable to refund or replace packages that show "delivered" by the parcel carrier's tracking system. You will need to open a claim with the parcel carrier in the event of a non-receipt package that has been marked as delivered.

My order says it’s been shipped but there’s no tracking information.

Please allow up to 48 hours for tracking updates to become available once a package has been shipped from our facility.

My order should have qualified for free shipping, but I was still charged.

Orders with SUBTOTAL $39.00 or more after any discounts are applied qualify for free Standard Ground Shipping within the U.S. Free shipping is not calculated based on the value of the carted items, and applicable state sales tax does not apply toward the qualifying subtotal. Expedited shipping options are excluded from this offer and will incur additional cost.

Do you ship internationally?

We sure do. A few things you should know about international shipping:

Store Policies

We got ‘em. Here they are:

Hey there.

Looking for Primal Pit Paste? Yep, you're in the right place. We're still making the same great stuff you know and love, but we're doing it as Pretty Frank these days. To read more about this change, click here to read a letter from our Founder & CEO.