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Terms and Conditions

SHIPPING 

Orders ship within 1-2 business days and usually take 2-3 business days to arrive. You will receive a shipping confirmation with tracking and estimated delivery as soon as your package is on the way. 

Please note that during high volume times, such as holidays and sales, your order may take 3-5 business days to be shipped.

*Free Shipping - Applies to orders of $49 or more after any applied discount and before tax is added to the order. Free shipping applies to orders shipped in the Contiguous United States only.

ORDER ISSUES 

If you receive a product other than the product you ordered, contact us at support@heprettyfrank.com with your Order Number and a picture of the product/packing slip within 30 days of receipt, and we'll make sure the correct products(s) are on their way to you.

DAMAGED ITEMS

If a product arrives broken or damaged, please send us a photo and your order number to support@heyprettyfrank.com, and we will be happy to send a replacement. An image is required so we can file an insurance claim.

RETURNS/REFUNDS/EXCHANGES

Due to our products' hand-crafted and small-batch nature, we do not accept returns or exchanges of opened or used products. Unopened products can be returned within 30 days of the original Order date. Please email support@heyprettyfrank.com for return instructions.

We do offer minis of our deodorants, so please give them a try before purchasing a full size if it is your first time trying our product or any natural deodorant.

We fully believe in our products and ingredients! We offer a Money Back Pit Fit Guarantee on your first deodorant purchase: Everyone's body chemistry is different, and we have several formulas to guarantee you find the right Fit for your Pit! We will offer you a free mini (2 weeks supply) to try another formula, and if we don't find the right Fit for your Pit, we will refund you for one of the full-sized products you purchased within 30 days of your order date. Contact support@heyprettyfrank.com, and we'll work with you to make things right.